Q: I have been shopping around and have found your prices are the best how come?
A: We are a true wholesaler. What that means is we take advantage of our large purchasing power to work with our suppliers so that we can give our customers lowest prices.
Q: After I submitted my order, does my account get charged for items that are not available (out stock or on backorder)?
A: No, you pay and get shipments for only for what is available to ship at the time of your order. If your account was charged, you will get a refund.
Q: What forms of payment does SpaSalon.us accept?
A: We accept all major credit cards, business checks, money orders, cashier checks, bank accounts and bank transfers.
Q: Why should I purchase my Salon/Spa equipment from SpaSalon.us?
A: Our expertise is in equiping pedicure spas and salons worldwide. We carry Salon/Spa equipment and accessories from all major manufacturers so we may provide the best equipment to fit your needs.
Q: When will my order be shipped?
A: On the average, within 10 business days. Should it take longer, we will make sure that you are aware of any delays.
Q: Will I incur shipping charges?
A: The majority of our merchandise are shipped free of any additional fees.
Q: How will my new spa be shipped?
Q: Does your company offer complimentary gifts?
A: Your spa will be delivered by a major freight carrier. You will be given a tracking number after your spa ships so you can track your shipment online or by phone. Shipments to a residential address may incur extra charges to you.
A: Yes, unlike most pedicure spa distributors, SpaSalon.us will ship (with each Salon/Spa chair) a new pedicure stool with your new purchase.
Q: Is much assembly required on my new spa?
A: Your new chair will come to you in two pieces (the base and the chair). Simply bolt the chair to the base and your spa is assembled.
Q: How do I clean the whirlpool system?
A: Use a low foaming cleanser like Simple Green or Cascade. Pour a little in a tub of clean water and run the spa for a few minutes. This will help clean the jets and the tub.
Q: What is the best way to sanitize after each pedicure?
A: Please consult your state regulations. However, we suggest adding a hospital grade sanitizer to the water after each pedicure. Run the whirlpool system for at least ten minutes and let the sanitizer do its job. Drain and rinse the tub. If your are unsure of the level of sanitation, repeat this process.
Q: How often do I need to clean the whirlpool screen?
A: Best practice is to remove it and clean it after each pedicure. The screen is inside the tub, usually a round perforated cover. This screen captures large particles so they do not enter the whirlpool system.
Q: How does the hot and cold water hook up to the spa?
A: In most cases the water hooks up similar to the washer in your house. Most manufacturers provide 1/2" fittings.
Q: How does the spa drain?
A: The tub drains similar to a standard household bath tub. The drain on most spas can go straight down through the floor, out the back of the chair or it may need to drain uphill which requires a discharge pump.
Q: What is the purpose of an inline discharge pump?
A: In some cases you may not have a drain source close to the location where you want to place the spa or you may need to drain uphill. In these cases you can have a discharge pump installed from the factory. With the push of a button the pump takes the water out of the tub and sends it to your drain source. NOTE: Some models come with a discharge pump as standard equipment.
Q: Why do the manufacturers suggest using a licensed plumber to install my new spa?
A: Although pedicure spas are easy to plumb and install, a licensed plumber will know local plumbing codes and should be insured. Faulty hook up by someone other than a licensed plumber may void your warranty.
Q: What type of electricity will I need to install my new spa?
A: Most spas require a standard 110 volt GFCI (ground fault circuit interrupter) protected outlet. Most spas use less than 10 amps of electrical service when both the whirlpool and massager are on.
Q: Do I need to bolt my new spa to the floor?
A: Not usually, just make sure that the floor surface does not allow your spa to move around. Refer to the manufacturer's installation manual.
Q: What if I need warranty service?
A: Its easy, contact our manufacture and our technical support staff will handle everything for you.